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We have come across a bunch of failed service attempts from a lot of smartphones users in the past, however, this new one in particular which we are discussing here is quite unusual. Aklank Jain, a OnePlus 3 owner is now asked to pay about 1.5x the price of the phone in order to get it repaired. Surprised right? Well, the angry and frustrated user took his frustration to Facebook where he has reported about this issue in detail tagging OnePlus Brand as well the app which we used to book the servicing of the phone.
In his Facebook post, the user has explained that the phone was exposed to water that was accidentally spilled on his phone. He then switched off the phone to prevent any damage the device, however, it was too late. Upon restarting the smartphone back after a couple of days, he found out that pretty much everything was working fine except the back and recent buttons on the front which are capacitive touch keys. Luckily, he had an accidental warranty which he claimed and gave the smartphone for servicing through Servify App.
For those of you who don’t know, Servify is an app which enables OnePlus device owners to connect with the Brand Authorised Service Centres through the OnePlus Care App service. However, what followed later was not something that he had expected or anyone would expect for that matter. Servify reverted back to him stating that the claim request is beyond their economic repair cost. He was eligible to get only 6,000 INR as reimbursement as per their policy. However, the estimated cost of the repair was 48,030 INR which is about 1.5x the original cost at which he had purchased the smartphone.
The price was apparently quoted to him by the OnePlus Authorised Service Centres as per the diagnosis of the device. You can check out the screenshot attached above for more details on the estimated repair cost. Apparently, the user is not getting any sort of response from the OnePlus team upon requesting for more info. You can check out the original post by following the link given below. We hope OnePlus addresses this issue and comes out with a fair bit of explanation for the same.